Tag Archives: customer satisfaction


Importance of Company Reviews

The good, the bad and the ugly – how to get good reviews and how to handle the negative ones. As a business owner, your company name and reputation is what puts you on the map. The power of search on the internet has grown to be the number one tool of how consumers make their decision of what to buy and where to go. This is why it’s important to have your company listing come up first on the search page and have a 5-star review. 

One of the more difficult tasks, is getting your customers to take the time to write a review, whether it be on Google or Facebook. To do this, you can one, simply reach out and ask for a review, second, find automated ways to direct them there, or third, incentivize them to do so. An automated way such as a follow up email can be effective, but is also less personal and does not always result in getting your customers to take the time to write a review. An email can be easily forgotten and not leave much of an impression. Depending on your type of business, a personal approach could be more effective and also increase your relationship with your clients. Simply by picking up the phone, or having in person meetings and asking them to take a few minutes of their time to rate their experience, could result in higher engagement levels. Lastly, incentivizing your clients to write a review may be more costly but also will likely have the highest participation. People are more inclined to do something when they get something in return. You could offer money off their next purchase, free shipping, etc! Plus, by offering a discount on their next purchase you may also see a higher return of repeat customers. 

Now, what if you are checking your reviews and you happen to see a negative comment? This is not ideal, but it’s also not the end of the world. Your next step is to take action on how to fix it and how to mend this relationship with an unhappy customer. If a person took the time to write a negative review, the last thing they want to do is feel unappreciated by a lack of response. First step is to reach out and apologize for their bad experience.  Next, is to try and come up with a way to fix it or get them to come back and try your product/service again. Hopefully you have the ability to turn their negative experience into a good one with a second chance. 

Whether it be a good or bad review, ultimately it’s a review and it shows that customers are using your product or service and care enough to take the time to talk about it. It’s important to keep track of all reviews and comments  to interact with your customers, as well as keep your SEO up for your company site. A good company review is crucial for the reputation of a business! Now it’s time to be proactive and increase your customer reviews!

Check out our “How To Guide” here to help guide your clients to write a review! 


Top Reasons to Outsource Your Call Center


One of the top priorities for a company is to lead a highly profitable organization with the best staff to assist in client satisfaction. Happy customers equal more profitability. Having a top-performing call center is your first line of defense to create and keep your clients happy. Setting up a Call Center in-house can become very costly because it requires investing in more staff, technology and possibly a bigger facility.

The cost factor is probably the number one reason why a company should consider working with a third-party Call Center with the second reason being time. A cost-effective, top-performing Call Center is time-consuming and without the “economies of scale” aspect, can be very expensive.  Partnering with an experienced Call Center team can support major components of a successful business, such as Sales and Customer Care. You may have a great product, but without the ability to sell and defuse any issues it may not be very successful.

Green Light Contact Solutions, a top performing Call Center located in Canada not only will save you time and money, but they will increase your customer satisfaction. They are open 24/7, 7 days a week which ensures that your clients will be able to reach a representative at any time of the day no matter what part of the world they may be located.                                                                                                                                                     
Green Light Contact Solutions is not your typical call center, they go above and beyond your expectations by taking a different approach in terms of customer engagement. Unlike a “big box” Call Center, they focus on building relationships with the customers. They understand that your clients are making a choice to call them for a product or service and they take great care and pride in that. Within the first few seconds of the call it’s evident that this isn’t just a job, but a passion.

Other factors that make Green Light Contact Solutions stand out from other Call Centers is their strong customer loyalty history and sales conversion rates because they feel every interaction counts. They also have access to the latest Technology, including in-house IT support, their own Quality Monitoring department and access to cost management tools which is all included in their service!

If you’ve been looking for a way to increase your customer satisfaction, look no further. Green Light Contact Solutions is a team of Call Center experts with specialized Industry knowledge. Their knowledge and passion for what they do is incomparable to any other Call Center, just pick up the phone and see for yourself!

Green Light Contact Solutions
Phone: 450-679-3992