Category Archives: B2B

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Fulfillment Plus Inc. is Here to Support YOU

As a fulfillment center that provides both business to business and business to consumer services, there is almost nothing we can’t do for you as our customer. Not only do we provide a plethora of services but they are customized to your company’s needs. Below are a few examples of what we can offer, and if it’s not listed, call us today and we’ll be happy to work with you to customize a fulfillment program that works best for your company!

Brand Advocates: Who better to manage the fulfillment operations for your marketing program  than the company working with you to ensure it succeeds? Through our social brandmedia outlets via Facebook, Twitter, Pinterest and more, we will gladly brag about your product and get the word out there. And the best part about it? It’s free! As a loyal customer of ours, we believe in your brand, and your products, and want to help you spread the word.

Cellophane Wrapping: This is a very beneficial feature for almost any product, not just food or pharmaceutical and drug companies. The purpose of cellophane wrapping is that it protects the product without adding any additional weight or restrictions. This is key because with the new shipping regulations of charging dimensions as well as weight, you don’t want to be charged extra for your products, just because you’re trying to protect them during the shipment! And the best part is, you don’t need to outsource this because now we can do it in-house.

Printing: Need something printed? No problem! When provided with the artwork and specs, we can get you a competitive quote within 24/hours.  We will monitor stock levels and reorder when necessary.  

Promotional Items: Looking to promote your company or brand? A great way to do this is sending out promotional items or samples! Fulfillment Plus Inc. can do the research, order them, package everything together and then ship them out for you! As our client, all you need to do is approve the steps along the way, and we can handle all of the heavy lifting and time consuming steps.

Fulfil_Adjust (1)Return Management: With our new system we devised a program where returns are customized to the client and is now done with a simple bar code scanning. For example, when we receive a return back to our facility, it is first scanned, and then it goes directly into our system to the order/orders related to the return. All of the information on the item/order being returned is entered and available to our clients immediately so they can decide how they would like to handle the situation. The next decision is up to the client on whether we should put it back into inventory, (if unopened and not damaged), or return to the manufacturer if it is damaged, or any other reason for not being able to sell.

 
Stamping and Branding: Coming to us is a one stop shop. We can take your product and tailor it anyway you would like including stamping and branding the final package.  We understand that first impressions count and we make your company’s outstanding. From the moment your customer receives their package, we can offer ways to make them see your company on every layer of packaging from the outer carton tape to the inner tissue paper.  We understand the importance of branding and can manage even the very smallest of presentation details. We get it done quickly and efficiently.

If you are looking for a true fulfillment partner, call us today.  The bottom line, when your reputation is on the line, rely on ours!

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What’s New and Happening with Fulfillment Plus, Inc

We are only in quarter two of 2016 and there has already been so many changes and updates with Fulfillment Plus, Inc. and for the better! Not only have we undergone internal system enhancements but we have also established new processes and features to help the productivity of your business.

The first major change was the implementation of our new server and technology, whichFulfil_Adjust (2) many clients may have noticed with our website, both pre and post login. This has helped create faster service and introduce new features that make it easier for the clients to use. Foremost, inventory is now managed in real time. This means, once orders have been entered, the allocated inventory is shown, thereby making it “unavailable” but “still showing” until the order ships and our clients can run an order history on sku or all skus. This is extremely helpful because all information can be downloaded into excel, making demographic order history reports very helpful. In addition to this, clients can also be notified of any changes on their shipping, the time frame, and are able to keep track of their delivery from start to finish. This has increased both productivity and efficiency, but also helps keeps our client’s minds at ease.

Another great feature that has been implemented is our new process for managing returns. We have been able to devise a program where it’s customized to the client and is now done with a simple bar code scanning. For example, when we receive a return back to our facility, it is first scanned, and then it goes directly into our system to the order/orders related to the return. All of the information on the item/order being returned is entered and available to our clients immediately so they can decide how they would like to handleFulfil_OrderDetailScreen (1) the situation at hand. The next decision is up to the client on whether we should put it back into inventory, (if unopened and not damaged), or return to the manufacturer if it is damaged, or any other reason for not being able to sell.

Last but not least, one of our most exciting new features, is the ability and option for our clients to take advantage of – cellophane wrapping. This is a very beneficial feature for almost any product, not just food or pharmaceutical and drug companies. The purpose of cellophane wrapping is that it protects the product without adding any additional weight or restrictions. This is key because with with the new shipping regulations of charging dimensions as well as weight, you don’t want to give them more of a reason to charge you extra for your products, just because you’re trying to protect them during the shipment! And the best part is, you don’t need to outsource this because now we can do it in-house along with any other service you may need for your particular project.

Fulfillment Plus, Inc. is constantly growing and brainstorming new developments to increase our productivity and efficiency to help you grow your business. Whatever your fulfillment center needs – from assembly work to packing and shipping your product across the continent or the other side of the world on time – we are on it!

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B2B vs B2C and How Fulfillment Plays a Major Role

There was once a time when eCommerce fulfillment was almost 100% retail and etail businesses. Slowly but steadily, business to business, also known as B2B enterprises are jumping into the market and are becoming a larger part of the FIM-B2B-B2Cfulfillment world.

Fulfillment Clients are becoming more and more experience-oriented. When it comes to B2C, short for business to consumer and B2B fulfillment clients, it is very important to be aware of the differentiating factors that have an influence on their experience.

The main difference between B2B and B2C is the target audience and the number of items being sold. Typically B2C targets their audience through any outlet that is direct to the consumer, such as online or a magazine where it is easily accessible to order from. Also, the product being bought is on a small scale of 1-2 items. Where as B2B, the items sold are at a much larger scale such as cartons or cases full and there is no consumer involved, the business is the consumer. The business consumers are usually distributors, retailers or other types of businesses that outsource products. Depending on the merchandise, if it’s a consumer product the business has to determine the best method to reach their audience.

BrainExpectedly, the client who sells direct to the consumer and the client who sells to other businesses, each demand a high level of service, specific technological and reporting needs. But, it is the fulfillment partner that can create the exceptional customer experience (either consumer, or business) that gains the competitive advantage.

Over the years, consumers have evolved from a product-led to a consumption-driven economy. In today’s competitive environment we must create an all around great client experience. Although much discussed, the concept is often misunderstood. Information has been gathered by different businesses, and the following information has been derived:

The eCommerce, direct to consumer client is most satisfied with their fulfillmentfulfillment partner when the following key factors are met:

1. Helpfulness in resolving their problem or challenge
2. Value for the client’s time
3. Customer recognition – the client’s customer
4. Promised fulfillment
5. Personalization – are you a part of your client’s team?
6. Competence
7. Accessibility

The factors that have a fundamental impact on the business to business client are:

1. The extent of personal contact
2. Flexibility
3. Implicit understanding of their needs
4. Pro-activity in eliciting customer’s objectives
5. Pro-activity in follow up
6. Promised fulfillment
7. Knowledge

Note that only Promised Fulfillment makes it to both lists. Whether business-to-business or direct to consumer, achieving a great client experience is the cornerstone of client satisfaction.