Tag Archives: Pack

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The Evolution of Fulfillment

In the past, it used to be that ecommerce fulfillment was almost 100% retail and etail businesses.  Slowly but steadily, B2B enterprises are jumping into the market and are becoming a much larger part of the fulfillment world.

Historically, fulfillment has been considered to be the “back-end” of an operation, a necessary cost after everything else has been decided.  That old-fashioned approach changed drastically during the E-Commerce era. It started to put a huge toll on companies because they could not keep up with the volume of orders or had limited space to house the inventory. This in result also puts a strain on other parts of the business. In addition to solving these issues, the realization that fulfillment is indeed a place where other strategic imperatives, such as brand building, maintaining a relationship and driving down costs, can be achieved.  Once this message started spreading, it did not take B2B companies long to realize that the exact same imperatives are applied in their business model.

Many astute marketers from both B2B and B2C, now consider fulfillment to be just as important as any other component of a marketing initiative.  An obvious example of this is how the use of the internet has been incorporated into the fulfillment processes, resulting in strategic or integrated fulfillment systems.

The client who sells direct to the consumer and the client who sells to other businesses, each demand a high level of service, along with specific technological and reporting needs.  But, it is the fulfillment partner that can create the exceptional customer experience (either consumer, or business) that gains the competitive advantage.

Over the years, consumers have evolved from a product-led to a consumption-driven economy.  In today’s competitive environment, it is the fulfillment provider’s responsibility to create an exceptional customer experience for their clients.  The way in which products are received, whether by a consumer, or a business, is the VERY first impression the recipient has of a business.

Fulfillment, by definition, is that part of the business process that plans, implements and controls the efficient, effective forward and reverse flow of goods, services and related information from the point of origin to the point of consumption in order to meet customer’s requirements.  What is important to recognize is the means by which the B2B client demands satisfaction, are very different than those of a B2C company.

Whether Business to Business or Direct to Consumer, achieving a great client experience is the cornerstone of client satisfaction.  Fulfillment Plus Inc. not only exceeds its reputation in client satisfaction, but we are also top of the line when it comes to our in-house technology and the ability to handle requests of any nature. We are not your typical “cookie cutter” fulfillment center, but instead the fulfillment center that caters to your needs and demands.    

 

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Looking to Expand Your Product Line? We Can Help!

Adding additional product or service to your current stable business can be tricky, but if done correctly it can transform your business and create exponential growth opportunities. With our help, and the simplified steps below, you can successfully bring new opportunities to your clients.

First: Do Your Research
You may have a great idea of a new product or service, but does it fit within your current business model? For example, you wouldn’t expect to go to a McDonalds for a car wash. On the other hand, a better example is HelloFresh who expanded their line of product to include kitchen utensils. This company already has a clientele base that is interested in how-to-market-a-new-productmaking their cooking experience better and easier. What better way to help that process along, than providing them with the right tools to do so. A great way to research, is ask your current clients what they feel your business is missing and what they need/want.  

Second: Find the Resources
One of the biggest problems companies face, is the implementation of a new process/product. Everything may look great in writing, but do you have the people and resources to execute? The best plan is to have a dedicated staff to roll out the new product. That way they can be attentive to all details and issues that may arise. You don’t want to overload an employee with current responsibilities and then implementing a whole new product (depending on size), that may lead your new product development to suffer.  This is one area we can help! A lot of companies find it cheaper to outsource their services, and we specialize in handling all projects big and small. This gives you comfort of mind knowing that the production of distributing is taken care of.

to-do-list-toolsThird: Create a Plan
Establish a timeline, this is important so you can stay on track and have attainable goals. Next in the plan is to create a budget. Implementing a new product/service can be very expensive (time, people, materials, marketing, etc) and you want to make sure you are not wasting money or resources so it’s important to stick to your timeline!

Fourth: Test Your Product/Service
Before your big launch, you want to incorporate a soft launch into your timeline. This is the best way to test your new product and work out any kinks there might be. Depending on your new concept, try it out on close family and friends or gather a select group of loyal customers that will be honest with you, but you’re not scared of losing their business. Once you receive the feedback you can incorporate that into your new product line and when you officially launch, have ease knowing that it will be implemented flawlessly.Tested

Fifth: Market Your New Concept
How are you priced among competitors? If there is similar product in the market place you are competing with, you might want to launch yours at a slightly lower price, or offer “introductory pricing” to get the customer hooked. But, important to keep in mind, you don’t want to be priced so much lower that your brand is looked upon as “cheap”. Next, if you have a sales team, they should hit the ground running. If not, or in addition to your sales team, blast it out on social media, put out direct mailers and find your key brand advocates. In addition to our services we can also provide social media help and implementation of your blogger kits which is the newest trend and a must for your company’s product! Blogger kits can be compared to your company’s resume. This can take form of a pamphlet, images, audio, video, product samples or a combination of all. The importance of creating an impressive Blogger Kit, is not only will you spark the interest, but you’ll be perceived as a company who is credible, and trustworthy. Taking the time to invest in this, will in result create the consumer to invest their time and money in you. First impressions are everything, so now is the time to shine!

In addition to the above steps, continually improving your products is the last and final step. Nothing in business is ever completely done, so always pay close attention and continue to keep everything up to date. Staying stagnant for too long can sometimes be a death sentence to a company. Clients are always looking for the “newest, and best” so you should strive to be top of their list and Fulfillment Plus Inc. is here to help you do so!

New Year’s Resolutions? We Can Help!

A New Year means time for New Year’s Resolutions and goals to accomplish throughout the next six to twelve months. This is a great time for companies to take a moment from the Change-Ahead-sign busy day to day rush and analyze how the past year went, and what they can do to improve business. It might entail establishing a new system to put in place, organizing an existing one or cleaning and organizing your place of work! Whatever it might be, Fulfillment Plus is here to help you with those New Year’s Resolutions.

One of the first and possibly most important step is to go through your existing inventory. It’s crucial to make sure that you are not only over stocking and duplicating, but ensuring that none of your existing inventory is out of date. One of the many services we offer is “Lot Control”. This means we can tell you when your inventory is expiring, but also automatically ship out product that is set to expire first which ensures your clients will never receive outdated product. We have our own internal IT company that allows for this to happen, which is something not many other Fulfillment companies can offer.

social-mediaOne very common goal for companies is to increase business, and one way to do this is to increase your social media presence and get your brand out there. We offer many options with social media that you can help you spread the word. With an in house social media coordinator, we can accommodate your needs from setting up your social platforms, sharing your content, and guest writing for your blog or sharing any of ours!

Improving customer satisfaction is another important goal, happy customers equal more business. When partnering with a reliable and efficient Fulfillment company, you can check this one off your list! Fulfillment Plus makes sure that your product will arrive on time as fast as possible within the designated ship method selected. Our proprietary fulfillment management system allows our clients the ability to track inventory from assembly to order processing/pick pack & ship. In addition to tracking your inventory fulfillmentduring the order processing phase, we can also provide the same tracking for returns. For example, when we receive a return back to our facility, it is first scanned, and then placed into QC for inspection.  From there, the item either goes directly back to inventory, or can be refurbished, returned to vendor or discarded.  Using an assigned Return Authorization (RA) number, the information on the item/order being returned is tracked and available to view in the client portal in real time. This makes it faster and easier to handle the situation at hand.
And lastly, get to know your Fulfillment partner! We are here to help you every step of the way and make your goals ours. Fulfillment Plus makes it a priority to also know your customers and provide top notch service. Our tagline is a great way to sum it up, “When your reputation is on the line, rely on ours.” Working with us, we will help your company run seamlessly and will help you meet your New Year’s Resolutions for 2017!

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Fulfillment Plus Inc. is Here to Support YOU

As a fulfillment center that provides both business to business and business to consumer services, there is almost nothing we can’t do for you as our customer. Not only do we provide a plethora of services but they are customized to your company’s needs. Below are a few examples of what we can offer, and if it’s not listed, call us today and we’ll be happy to work with you to customize a fulfillment program that works best for your company!

Brand Advocates: Who better to manage the fulfillment operations for your marketing program  than the company working with you to ensure it succeeds? Through our social brandmedia outlets via Facebook, Twitter, Pinterest and more, we will gladly brag about your product and get the word out there. And the best part about it? It’s free! As a loyal customer of ours, we believe in your brand, and your products, and want to help you spread the word.

Cellophane Wrapping: This is a very beneficial feature for almost any product, not just food or pharmaceutical and drug companies. The purpose of cellophane wrapping is that it protects the product without adding any additional weight or restrictions. This is key because with the new shipping regulations of charging dimensions as well as weight, you don’t want to be charged extra for your products, just because you’re trying to protect them during the shipment! And the best part is, you don’t need to outsource this because now we can do it in-house.

Printing: Need something printed? No problem! When provided with the artwork and specs, we can get you a competitive quote within 24/hours.  We will monitor stock levels and reorder when necessary.  

Promotional Items: Looking to promote your company or brand? A great way to do this is sending out promotional items or samples! Fulfillment Plus Inc. can do the research, order them, package everything together and then ship them out for you! As our client, all you need to do is approve the steps along the way, and we can handle all of the heavy lifting and time consuming steps.

Fulfil_Adjust (1)Return Management: With our new system we devised a program where returns are customized to the client and is now done with a simple bar code scanning. For example, when we receive a return back to our facility, it is first scanned, and then it goes directly into our system to the order/orders related to the return. All of the information on the item/order being returned is entered and available to our clients immediately so they can decide how they would like to handle the situation. The next decision is up to the client on whether we should put it back into inventory, (if unopened and not damaged), or return to the manufacturer if it is damaged, or any other reason for not being able to sell.

 
Stamping and Branding: Coming to us is a one stop shop. We can take your product and tailor it anyway you would like including stamping and branding the final package.  We understand that first impressions count and we make your company’s outstanding. From the moment your customer receives their package, we can offer ways to make them see your company on every layer of packaging from the outer carton tape to the inner tissue paper.  We understand the importance of branding and can manage even the very smallest of presentation details. We get it done quickly and efficiently.

If you are looking for a true fulfillment partner, call us today.  The bottom line, when your reputation is on the line, rely on ours!

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What’s New and Happening with Fulfillment Plus, Inc

We are only in quarter two of 2016 and there has already been so many changes and updates with Fulfillment Plus, Inc. and for the better! Not only have we undergone internal system enhancements but we have also established new processes and features to help the productivity of your business.

The first major change was the implementation of our new server and technology, whichFulfil_Adjust (2) many clients may have noticed with our website, both pre and post login. This has helped create faster service and introduce new features that make it easier for the clients to use. Foremost, inventory is now managed in real time. This means, once orders have been entered, the allocated inventory is shown, thereby making it “unavailable” but “still showing” until the order ships and our clients can run an order history on sku or all skus. This is extremely helpful because all information can be downloaded into excel, making demographic order history reports very helpful. In addition to this, clients can also be notified of any changes on their shipping, the time frame, and are able to keep track of their delivery from start to finish. This has increased both productivity and efficiency, but also helps keeps our client’s minds at ease.

Another great feature that has been implemented is our new process for managing returns. We have been able to devise a program where it’s customized to the client and is now done with a simple bar code scanning. For example, when we receive a return back to our facility, it is first scanned, and then it goes directly into our system to the order/orders related to the return. All of the information on the item/order being returned is entered and available to our clients immediately so they can decide how they would like to handleFulfil_OrderDetailScreen (1) the situation at hand. The next decision is up to the client on whether we should put it back into inventory, (if unopened and not damaged), or return to the manufacturer if it is damaged, or any other reason for not being able to sell.

Last but not least, one of our most exciting new features, is the ability and option for our clients to take advantage of – cellophane wrapping. This is a very beneficial feature for almost any product, not just food or pharmaceutical and drug companies. The purpose of cellophane wrapping is that it protects the product without adding any additional weight or restrictions. This is key because with with the new shipping regulations of charging dimensions as well as weight, you don’t want to give them more of a reason to charge you extra for your products, just because you’re trying to protect them during the shipment! And the best part is, you don’t need to outsource this because now we can do it in-house along with any other service you may need for your particular project.

Fulfillment Plus, Inc. is constantly growing and brainstorming new developments to increase our productivity and efficiency to help you grow your business. Whatever your fulfillment center needs – from assembly work to packing and shipping your product across the continent or the other side of the world on time – we are on it!

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